Business Series Terminals

Built on the strength of the Norstar Product Portfolio, the Business Series Terminals allow small and medium-sized businesses to deploy a modular solution that can scale as your business grows. The telephones support both the Norstar and Business Communications Manager system platforms and provide investment protection and clear migration paths.

As next-generation technology, the Business Series Terminals set the standard for durability, reliability and flexibility. These products can be deployed to support both the Business Communications Manager and Norstar systems with full backward-compatibility, so you can add them to your existing voice infrastructure to cost-effectively scale voice connectivity as your business grows. And now, Business Series Terminals offer an office mobility solution for employees whose work frequently takes them away from their desks.

Benefits:
The Business Series Terminals leverage the features of the earlier Norstar Telephone Portfolio and add the following new features and benefits:

Streamlined aesthetics - A smaller footprint frees up desk space.

Strip labeling - You can reduce the time and costs associated with moves and changes at the desktop level.

Desktop labeling assistant application - A new software tool has been developed to allow users to create and download customized labels for their telephone sets.

LCD window with tilt display - Clearer viewing of information and message prompts in diverse lighting environments.

Message waiting indicator/visual ringing lamp - These features alert you of incoming messages or that your phone is ringing when you are on another call.

Audio control center - Available on the T7208 and T7316 to let you quickly change the path and the volume of your call.

Large dial pad - More friendly interface for enhanced productivity and ease-of-use

Integrated busy lamp field - The T7316 improves internal communication by providing a status, busy or idle, to the user. By integrating the busy lamp field, T7316 users know precisely when select system users are available.

Office mobility - The full-featured T7406 Cordless is like taking your desk set and all of it's functionality with you, as you move around the office.

Specific Terminals:
Business Series Terminal T7100 is simply designed for low-traffic areas such as lobbies, office kitchens, reception rooms and break rooms.

Business Series Terminal T7208 is uniquely suited for lower internal and higher external calling volume, such as reception areas, workstations with moderate call volumes and activity, and with shared telephone situations such as manufacturing plants, retail departments or repair centers.

Business Series Terminal T7316 is a full-featured, multi-line telephone for feature-intense users such as, managers and executive professionals, as well as for centralized answering and administrative positions.

Business Series Terminal T7324 is an expandable telephone that supports heavy call volumes with robust features and is ideal for administrative assistants, receptionists, and other centralized call answering positions. One or two Central Answering Position (CAP) modules can be attached to add up to 96 additional memory buttons to support more lines, autodials or system features.

Business Series Terminal T7406 Cordless is a full-featured, multi-line telephone for businesses that would benefit from a desk-centric mobility solution. It covers an area of up to 282,000 square feet and supports 1-6 employees, enabling your employees to be more productive while moving about the office. It is suitable for small enterprise, branch office, retail, medical office, warehouse and manufacturing environments.

Audio Conferencing Unit extends voice connectivity to conference rooms and offices with clarity and reliability. Simply plug it into any telephone jack - It includes full-duplex technology and a keypad to access all of the conferencing features available from your Norstar or Business Communications Manager system.

Norstar- Integrated
Communications Systems (ICS)

Every Norstar solution begins with an Integrated Communications System (ICS). This fully digital platform brings together all your communications - fax, e-mail, computer, and telephone - right at your desktop.

The size and communication needs of your business will help determine which system, the 3x8, Compact ICS, or Modular ICS, is best for you.

Benefits:
 Whatever system you choose, every Norstar ICS offers these important advantages:

Drives Business Profitibility

  • Reduces time spent on repetitive communications
  • Eliminates employee training with easy-to-use LCD on every telephone
  • Protects your investment with scalable, reliable systems that grow with you as your business grows
  • Delivers information via cost-effective new media
  • Provides management reports to optimize your resources
  • Protects your investment as you upgrade from one Norstar system to another

Improves Customer Service

  • Projects a professional business image through efficient state of the art communications
  • Allows you to stay in touch with your customers 24x7
  • Lets you know who's calling before the call is answered
  • Levels the playing field - makes small business seem like a large business
  • Provides constant communication for employees on the move

Enhances Productivity

  • Simple and easy to use
  • Protects your business against recurring equipment failures with the highest reliability ratings in the industry
  • Offers business-building applications like call processing, call centers, and desktop messaging


Meridian 1 Option 11C
The Meridian 1 Option 11C is a powerful system in a small package, supporting up to 700 lines. Option 11C supports the same first class desktop and system features as our larger Meridian 1 systems, including digital telephones, in-building wireless communications, voice messaging, call center, PC-based system management, and multimedia applications. Option 11C can be configured for a single site or provide excellent multi-location ISDN Private Networking. The Option 11C's modular design allows you to easily and cost effectively add capacity and new capabilities on an as needed basis.

Highlights

Motorola 68040 Commercial Processor

The Option 11C packs the same power as the larger Meridian 1 systems with the Motorola 68040 commercial processor. With the increased horsepower, the Option 11C is well suited for small call center and telemarketing environments. The increase in real-time processing power is seven times over the previous generation Option 11 system. This increase in processing capability enables Option 11C to support real-time intensive applications, heavy call traffic associated with call centers, sophisticated applications such as Computer Telephony Integration (CTI), Customer Controlled Routing (CCR), and Integrated Voice Response (IVR) . This dramatic increase in processing power ensures that the Option 11C can support your business needs today as well as future applications.

Ethernet Connection

The new, Option 11C Ethernet connection provides an interface to Meridian Administration Tools Release 5 and can be used to deliver Simple Network Management Protocol (SNMP) alarm traps to open management work stations such as Cabletron Spectrum and HP OpenView. SNMP compatibility allows more efficient Meridian 1 alarm management to provide a unified view of network operations.

Remote Connection

The Option 11C is particularly well suited to be used in a network as a powerful, survivable remote, distributing network intelligence across sites. Option 11C expansion cabinets can be further distributed in your local area with fiber optic links extending peripheral equipment up to 2 miles (3 kilometers) away. The remote connectivity of the expansion cabinets is particularly attractive in campus-like or high-rise business environments.

Keycode Software Activation

With Option 11C, Nortel introduces a new software delivery system which enables software Feature Packages and Terminal Number (TN) levels to be activated via keycodes. This capability allows for much quicker and easier order fulfillment for software Feature Packages.

Benefits:

Easy to use Digital Phones

Meridian 1 Option 11C is easy for people to use. Meridian Digital Telephones bring all the powerful features and services of the Meridian 1 Option 11C to each desktop in your company, helping employees communicate better and improving productivity company-wide. You can choose from a wide selection of telephones to match the specific needs of each employee. Choose from a digital telephone portfolio which includes a single-line telephone, specialized sets for telemarketing, a variety of business telephone configurations that provide capacities from 6 to 60 keys for lines and features, modular displays for enhanced call coverage, and programmable data adapters to take advantage of sharing on-site and remote computers, modems and public databases.

Companion In-Building Wireless

Need to be mobile throughout the workplace to get your job done? Companion Systems will enable you to stay in touch while on the move.

Companion Systems provide wireless mobility within a facility with the use of compact, lightweight Portable Telephones. There are no wires to tie you down, no static or dead zones. You are free to move throughout your workplace, walking, talking and working wherever you are in the facility. Companion Systems are fully integrated with your Option 11C, providing you with all the features and functionality of your desk telephone on pocket size Portable Telephones.

Effective Voice Messaging

Meridian 1 Option 11C voice messaging gives you the tools to provide personal and professional attention to everyone who contacts your company - whether by phone or by fax. Meridian Mail Card Option provides voice mail messaging as
well as a wide variety of other features for efficient message management. Meridian Mail networking can provide cost-effective and efficient voice messaging to any location in your network, delivering the same features to everyone in your company for simpler communications.

Call Center Management

Meridian call center products improve operating efficiency with functionality that also provides the best in customer service. Highlights include:

Efficient distribution of incoming calls through Meridian Automatic Call Distribution (ACD). More effective management through Meridian MAX IPE. Take an in-depth took at your call center, including queues, agent group and individual agent statistics with a comprehensive set of management tools. CCR Link Module provides specialized call routing through Meridian Customer Controlled Routing (CCR).

ISDN Private Networking

Meridian 1 Option 11C is ready to help you take full advantage of Integrated Services Digital Networking (ISDN), a set of standards capable of transmitting fully digital communications (voice, data, fax and image) over the same facilities. Today, ISDN capabilities can display a caller's name and the incoming phone number over a private network. Option 11C with its increased processing power presents a very strong networking capacity that can fully take advantage of networking capabilities.

Outstanding Investment Protection

Option 11C is designed to accommodate future technological innovations and advances currently being pursued by our research and development teams. Nortel takes pride in its record of protecting customers' investments in communications over the long term. All the performance, value, simplicity and unparalleled quality you'd expect from Nortel, the leading manufacturer of digital communication systems, is available with Meridian 1 Option 11C.
©2002 Ritter Communications